Your personal data is our top priority. This Privacy Policy clearly explains what information we collect, why we collect it, and how we keep it safe.
Wicket9's core privacy protections at a glance
All your personal and financial information is protected with 256-bit SSL encryption, making it virtually impossible for any third party to access.
Wicket9 never sells your data to advertisers or any other third parties. Your privacy is our commitment.
We only collect the information necessary to provide our services — nothing more.
You have the full right to correct any inaccurate information on your account. Simply contact support and we'll take care of it promptly.
We use cookies to improve your experience on the site. You can manage or disable cookies at any time through your browser settings.
After account closure, you may request that your personal data be deleted. We will not retain it beyond what is legally required.
Welcome to Wicket9. This Privacy Policy ("Policy") describes what information we collect when you use the Wicket9 platform, how we use it, and how we keep it secure. By using the website or app, you are deemed to have accepted this Privacy Policy.
Wicket9 believes your personal information is a valuable asset. That's why we only collect what's strictly necessary to run our services smoothly. Collecting unnecessary data goes against our principles, and we will never sell your information to third parties under any circumstances.
This policy has been developed in accordance with applicable data protection laws in Bangladesh and international best practices. Wicket9 values its users' Privacy Committed to protection, and that commitment sits at the heart of our business values.
Please note: This Privacy Policy applies solely to Wicket9's own platform. Third-party websites and payment portals are governed by their own separate privacy policies.
Wicket9 collects two types of data — what you provide directly, and what is gathered automatically as you use the platform. A full breakdown is listed below.
| Data Type | When it is collected | Mandatory? |
|---|---|---|
| Full Name | At Registration | Yes |
| Mobile Number | During registration and verification | Yes |
| Email Address | At Registration | Yes |
| Date of birth | For age verification | Yes |
| National ID / Passport | During KYC Verification | Before Withdrawal |
| Payment details (mobile number / card) | During deposits and withdrawals | Yes |
| Address | During KYC Verification | Optional |
Wicket9 never stores your password in plain text. All passwords are stored using one-way encryption (hashing).
Wicket9 uses your data for specific, transparent purposes only. No information is ever used beyond its intended purpose. Below are the key reasons we process your data.
If you no longer wish to receive marketing emails or SMS, you can unsubscribe at any time via settings or by contacting support. Core service communications (such as transaction confirmations) cannot be opted out of.
Wicket9 uses industry-leading technology and practices to keep your data safe. Our servers operate to the highest security standards and undergo regular security audits.
Your data is retained for as long as your account remains active. After account closure, certain information may need to be kept for a specified period due to legal obligations:
Once the data retention period expires, information is securely and permanently deleted to prevent any possibility of recovery.
Wicket9 never sells your data. However, limited information may be shared with trusted partners to deliver our services. These partners are held to the same strict privacy standards we follow.
Your data is never shared with any third party beyond the purposes stated above. Sharing with advertisers, data brokers, or social media platforms is strictly prohibited.
If we are required to disclose your data by law, we will make every effort to notify you in advance, unless prohibited from doing so by law.
Wicket9 uses cookies and similar technologies on its website and app to enhance your experience and keep the platform running smoothly.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | To maintain login sessions and security | Deleted at end of session |
| Functional cookies | To remember your preferences and settings | 1 Year |
| Analytics Cookies | To monitor site performance | 6 months |
| Security Cookies | For fraud and bot detection | 30 days |
You can delete cookies or block new ones at any time through your browser settings. Keep in mind, however, that disabling essential cookies may cause certain features of the platform to stop working properly.
As a Wicket9 user, you have fundamental rights over your personal data. We respect these rights and are committed to acting on them promptly.
You may request to view the data we hold about you at any time.
You can request corrections to any inaccurate or outdated information.
You may request deletion of your data unless we are required by law to retain it.
You can request an export of your data in a readable format.
You may object to your data being used for marketing purposes.
You may request that processing of your data be temporarily restricted under certain circumstances.
To exercise any of these rights support@wicket9.betto reach us by email. We typically respond within 30 business days. Additional information may be requested to verify your identity.
Wicket9 strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect personal information from minors.
Age is verified at registration, and date of birth is confirmed during the KYC process. If a minor is found to have registered by any means, the account will be immediately closed and all associated data deleted upon detection.
If you suspect a minor is using Wicket9, please support@wicket9.bet. We will take immediate action.
Parents are advised to monitor their children's internet usage and use parental control software where necessary. To learn more about responsible gaming, visit our Responsible Gaming Visit the page.
Wicket9 may update this Privacy Policy from time to time. If significant changes are made, we will post a notice on the website and inform you in advance via your registered email or mobile number.
Any updated policy takes effect from its publication date. Continued use of the platform after changes have been made will be considered acceptance of the new policy. We recommend checking this page regularly.
You can always check when this Privacy Policy was last updated by looking at the "Last Updated" date at the top of this page.
If you have any questions, comments, or complaints about this Privacy Policy, please reach out to us directly. Our privacy team takes every concern seriously.
We typically respond to data protection requests within 30 business days. Complex cases may take longer, but we'll notify you in advance if that's the case.